Privacy Policy

Introduction

At https://close-brothers-refund.dreamdwellings.net (hereafter referred to as ‘Close Brothers Refund’, ‘we’, ‘our’ or ‘us’), we are committed to protecting your privacy and ensuring the security of your personal data. This comprehensive Privacy Policy outlines our practices regarding the collection, handling, and management of information about our users, in alignment with various international privacy laws, including but not limited to:

Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA)
Quebec Law 25 on the protection of personal data in the private sector
The General Data Protection Regulation (GDPR) from the European Union
Brazil’s Lei Geral de Proteção de Dados (LGPD)
California Consumer Privacy Act (CCPA/CPRA), USA
Colorado Privacy Act (CPA), USA
Utah Consumer Sales and Service Act (UCPA), USA
Connecticut Law on Data Breach Notification (CTDPA), USA
Virginia Consumer Data Protection Act (VCDPA), USA
South Africa’s Protection of Personal Information Act (POPIA)

Scope

This policy applies to all aspects of our online presence, including but not limited to:

Our official website at https://close-brothers-refund.dreamdwellings.net
Mobile applications and software provided by us
Online services and products offered through our platform
Any other digital resources or tools accessed via our websites

Please note that this policy does not extend to third-party platforms, apps, or services linked from our site, as these entities have their own privacy policies which govern data collection practices.

Processing Activities

This Privacy Policy guides how we interact with users and process personal information when:

You sign up and use our applications and services as an authorized user
You visit and navigate through our websites linked to this policy
We communicate with you via emails, calls, texts (SMS), or newsletters at your request

Personal Data Collection

We collect various types of personal data, including but not limited to:

Account Information: Details related to your user account, such as usernames, passwords, and profile settings.
Payment Information: Credit card details, billing addresses, and transaction records required for processing payments.
Financial Information: Data about your financial status or transactions, if shared with our financial partners.
Purchase Information: Items you buy from us, purchase history, and order details.
Mobile Device Identifiers: Unique device IDs, IP addresses, and mobile network information from your smartphone or tablet.
Location Data: Your geographical location data when you interact with our services that require geolocation.
Feedback: Comments, reviews, and responses provided by users to improve our services.
Social Media Information: Data from social media platforms when you choose to log in through those accounts on our platform.
Product Information: Details about products you browse or purchase from us, including preferences and customization options.

We gather this data through direct user input, interactions with our services, and automated technologies such as cookies, web beacons, and logging tools. Additionally, we may receive personal data from third parties, but only under their respective privacy agreements.

Cookies

Close Brothers Refund uses cookies to enhance your experience on our site and for analytical purposes:

Strictly Necessary Cookies: Ensure basic functions of our website, such as secure log-in.
Preference Cookies: Remember user preferences, language settings, and display options.
Analytics Cookies: Track website usage, gather analytics data, and improve service performance.

Users can manage their cookie preferences through our Cookie Manager, allowing them to control non-essential cookies.

Retention and Deletion

We retain personal data only for as long as necessary or permitted by law. The specific retention periods vary based on the type of data and its purpose:

Account information and transaction records are typically kept for the duration of your account’s active status and for a reasonable period after account termination.
Financial and payment data may be retained for tax, accounting, or regulatory purposes, adhering to legal requirements.
Location data is usually deleted shortly after processing, unless explicitly saved by the user for future reference.
All other personal information will be securely deleted or anonymized when it is no longer required for the purposes described in this policy.

Your Rights

Depending on your jurisdiction and local privacy laws, you may have various rights regarding your personal data:

Access: The right to request access to the personal data we hold about you.
Rectification: Request corrections or amendments if your data is inaccurate or incomplete.
Erasure (Right to be Forgotten): Demand the deletion of your personal information under certain circumstances.
Restriction: Ask for limitations on the processing of your data in specific situations.
Data Portability: Obtain a copy of your data in a structured, commonly used format and transfer it to another controller.
Objection: Object to the processing of your personal data for direct marketing or similar purposes.
Non-Discrimination: Ensure that exercising your data protection rights does not negatively impact your access to our services.

To exercise any of these rights, please contact our Data Protection Officer using the information provided below. We will respond to your request as quickly as possible and in line with applicable laws.

Changes to Policy

Close Brothers Refund reserves the right to update or modify this Privacy Policy at any time. Any changes will be effectively immediately upon posting on our website, and we encourage users to review this policy periodically for the latest information.

Contact Information

For any questions, comments, or data-related requests, please contact us:

Email: [email protected]
Postal Address: [Provide the physical address if applicable]

We are dedicated to maintaining a transparent and user-centric approach to privacy and data protection.